Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding legal agreement between you and Medical Insightz Private Limited ("Medical Insightz," "we," "us," or "our") and govern your access to and use of medicalinsightz.com (the "Site"), our secure client portal, and the medical-legal services we provide (collectively, the "Services").

By accessing the Site, registering for an account, downloading a sample document, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

If you accept these Terms on behalf of a law firm, company, or other organization, you represent that you have the authority to bind that entity, in which case "you" means that entity.

2. Description of Services

Medical Insightz provides AI-powered medical-legal review services to law firms, insurance carriers, and healthcare organizations, including:

• Medical chronologies and narrative summaries
• Billing summaries and damage analyses
• Demand letter support and deposition summaries
• Medical opinion and case-screening services
• Mass tort plaintiff fact sheet preparation
• Special reports (case timelines, impairment ratings, treatment calendars)
• Secure portal access for record uploads, case management, and deliverable retrieval

We may add, modify, or discontinue features of the Services at any time. We will use commercially reasonable efforts to notify active customers of material changes affecting their engagement.

3. Eligibility

The Services are intended for use by:

• Licensed attorneys and law firms
• Insurance carriers, third-party administrators, and IME providers
• Healthcare organizations and revenue-cycle management partners
• Other authorized professionals who handle medical records in the course of their work

You must be at least 18 years old and legally capable of entering into a binding contract. You may not use the Services if you are barred from doing so under applicable law.

4. Account & Security

Certain features require account registration. You agree to:

• Provide accurate, current, and complete information during registration and keep it updated
• Choose a strong, unique password and enable multi-factor authentication where offered
• Maintain the confidentiality of your credentials and not share them with others
• Promptly notify us of any unauthorized access or suspected security breach
• Accept responsibility for all activity occurring under your account

Medical Insightz is not liable for losses arising from unauthorized use of your account caused by your failure to maintain appropriate security. You may not use anyone else's account without their permission.

5. Permitted & Prohibited Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not:

• Use the Services for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorized access to any portion of the Services, any account, or any system or network connected to our infrastructure
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services
• Use bots, scrapers, or other automated tools to collect data from the Site or portal
• Upload or transmit malware, viruses, or any harmful code
• Interfere with the integrity, performance, or security of the Services
• Misrepresent your identity or affiliation with any person or organization
• Upload PHI for cases in which you do not have a legitimate professional relationship and proper authorization
• Use the Services in any manner that could damage, disable, or impair our servers or networks

6. HIPAA & Business Associate Agreement

Where you are a Covered Entity or Business Associate under HIPAA and you transmit Protected Health Information (PHI) to us, we will execute a Business Associate Agreement (BAA) defining our respective responsibilities for safeguarding PHI.

7. Confidentiality

Both parties acknowledge that case-related information, work product, and PHI shared in connection with the Services are confidential. We will:

• Treat your case files and PHI as strictly confidential
• Limit access to those personnel with a legitimate need to know
• Use industry-standard safeguards (encryption, access controls, audit logging)
• Never use your client PHI to train external AI models
• Return or securely destroy your data on termination per the BAA and your written instructions

8. Materials You Provide

You retain all ownership of materials you upload to or submit through the Services, including medical records, case files, and instructions ("Your Materials").

You grant Medical Insightz a limited, non-exclusive, royalty-free license to use Your Materials solely for the purpose of providing the Services to you (e.g., parsing records to generate chronologies and summaries).

You represent and warrant that you have all necessary rights, authorizations, and consents to upload Your Materials and to authorize our processing of them.

9. Intellectual Property

The Services, including the Site, portal, software, content, design, branding, trademarks, and all related intellectual property, are owned by Medical Insightz or our licensors and are protected by U.S. and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your engagement, subject to these Terms.

Sample documents, marketing content, and downloadable resources on this Site are provided for evaluation purposes. You may not republish, resell, or redistribute them without our written permission.

10. Fees & Payment

Fees for the Services are set forth in the applicable engagement letter, statement of work, or pricing page in effect at the time of order. Unless otherwise agreed in writing:

• Invoices are due net 30 days from the invoice date
• Past-due amounts may accrue interest at 1.5% per month or the maximum legal rate, whichever is lower
• You are responsible for applicable taxes (excluding our income taxes)
• Free samples and free first-case offers are subject to the terms specifically stated in their respective offers

11. Service Availability

We use commercially reasonable efforts to keep the Services available, but we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable for maintenance, updates, or reasons outside our control. We will use reasonable efforts to provide advance notice of planned maintenance.

12. Third-Party Links and Services

The Site may contain links to third-party websites, tools, or services that are not owned or controlled by Medical Insightz. We are not responsible for the content, privacy practices, or terms of any third-party site. Inclusion of any link does not imply endorsement.

13. Disclaimers

EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEDICAL INSIGHTZ, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR USE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, WHETHER IN AN ACTION OF CONTRACT, TORT, NEGLIGENCE, OR OTHER LEGAL THEORY, EVEN IF MEDICAL INSIGHTZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Medical Insightz, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms
• Your unauthorized or improper use of the Services
• Your violation of any law or third-party right
• Your failure to obtain necessary consents or authorizations to upload Your Materials

16. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we reasonably believe violates these Terms or is harmful to other users, us, or third parties.

You may terminate your account at any time by contacting us. Upon termination:

• Your right to access and use the Services immediately ends
• We will return or securely destroy your PHI per the applicable BAA
• Provisions that by their nature should survive termination (confidentiality, IP, liability, indemnification, governing law) will survive

17. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.

18. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice (such as a banner on the Site or an email to registered users).

Your continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms. If you do not agree with the changes, you should discontinue use.

19. Contact Us

For questions about these Terms or to request additional information: